Call on 0800 012 1087

Delivery

Can I order by telephone?

No sorry, please place an order on the website.

 

What are your postage prices?

Please see the table below for prices:

Destination            Delivery Time    
                Delivery Service                                         
Price                    
UK Standard 2 - 5 Days Royal Mail £0 - £9.99
£1.49
UK Standard 2 - 5 Days Royal Mail £10 - £19.99 £2.95
UK Standard 2 - 5 Days Royal Mail £20 - £49.99 £3.45
UK Standard 2 - 5 Days Royal Mail £50 - £70 £4.95
UK Standard 2 - 5 Days Royal Mail £70 and over FREE
UK Express 1 - 2 Days Royal Mail Special Next Day Delivery
£6.95
Worldwide £0 - £49.99 3 - 10 Days Royal Mail International Signed For £6.95
Worldwide £50 - £99.99 3 - 10 Days Royal Mail International Signed For £8.95
Worldwide £100 and over  3 - 10  Days Royal Mail International Signed For £13.95

 

Please Note: The delivery times are an estimate only, we rely on Royal Mail for our deliveries and from time to time there can be delays.

 

Will you dispatch to a PO Box address?

Sorry but we are unable to deliver to any PO Box addresses.

 

How do I track my parcel?

We send most of our parcels using some form of Royal Mail signed for which means it can be tracked. Due to time constraints we do not always attach the tracking number to the dispatch email that you should receive when we ship your order. If you do not get your item when you are expecting please email customersupport@universalbumpkeys.com or call us on 0800 012 1087 and we will send you the tracking number and contact Royal Mail to find out the status.

 

Can I come and collect my order?

Sorry but we do not allow pickups. We have no shop front and we don't have any public liability insurance for this reason. Our prices are low because we don't need to pay the overheads a shop front costs.

How long will it take for an order to be delivered?

Please see table above for details

When do you dispatch the orders?

We dispatch parcels Monday to Friday.

Do your parcels show what the contents are?

No. We use plain packaging on all of our orders. We do need to have our return address on the parcels for obvious reasons.

My parcel hasn't arrived ?

If the parcel hasn't arrived within 5 working days (10 days outside UK) please contact us so we can investigate. We can only refund or exchange a lost or delayed item after 14 days as this is when we are able to put in a claim for the lost or delayed item.